Terms of Service & Privacy Policy

About Us

Energy Heroes Ltd is incorporated in England and Wales. Registered company address: Union House, 111 New Union Street Coventry CV1 2NT, United Kingdom.

We are committed to protecting and respecting your privacy.

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please note that this notice applies to visitors to our website: https://energyheroes.uk

You can email us at [email protected]

Questions, comments and requests regarding this privacy notice are welcomed by using the contact details above.

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Energy Heroes Ltd's relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please stop using the site immediately. The term ‘Energy Heroes Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Registered company address: Union House, 111 New Union Street Coventry CV1 2NT, United Kingdom. Our company registration number is 13694214. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms and conditions of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. Further information on the cookies we use can be found in our cookie policy below.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted

by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

On submitting your details via our website contact forms, we will call you on the number provided to discuss and guide you through the next steps. You have the right to request that we do not call you but this will mean we cannot provide you with the full service you have requested by completing the form.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

Changes to our privacy notice

We keep our privacy notice under regular review to ensure that it properly reflects our use of your personal data. We will notify you of any changes we may make to our privacy notice in the future. Please note that if we collect your contact details, we may notify you by email or via another method (if we hold your contact details). Otherwise, please check this page for any updates on your next visit to our website.

This privacy notice was last reviewed and updated on 1 December 2022.

It is important that the personal information we hold about you is accurate and current. Please let us know if any personal information which we hold about you needs to be corrected or updated at any time.

How we collect personal data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We use different methods to collect personal data about you, and there are different ways that we might do so. The way in which we collect your personal data may also depend on your relationship with us (for example, if you are a direct customer or a referral from another company).

This privacy notice tells you what to expect when we collect personal data about individuals in the following ways:

• visitors to our website:

anyone who interacts with us or contacts us through social media; or anyone who contacts us, or when we contact you.

• data you provide to us directly:

if you request that we provide you with a quotation, you will need to provide us with suitable data in order to give us the ability to process this request.

Outlined below, in the "Categories of personal data" section is a list of the sorts of data we require in order to action your request.

This privacy notice also explains the types of personal information we collect from you, and the lawful basis we rely on under data protection legislation to use your personal data.

Under data protection legislation, we are only permitted to use your personal data if we have a lawful basis for doing so as set out in the data protection legislation.

Where we rely on our legitimate interests (or those of a third party) as the lawful basis for processing, we have done so on the basis that our legitimate interests (or those of a third party) do not override your interests and fundamental rights. This is called the "balancing test" and you have the right to ask us for information on the test that has been undertaken, by using the contact details above.

End-User Analytics and Cookies

We will collect details of your visits to our websites, including traffic data, location data, weblogs and other communication data and the resources you access on our website. We also collect information about your device and your visits to and use of our site, including, where available, your device's IP address, geographical location, operating system, referral source, browser type, length of visit and number of page views. We will collect this information for the purposes of system administration and optimising the use of our site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

How we use your data

The table below sets out the categories of personal data we collect from you, the purposes for which we use your personal data and the lawful basis we rely upon for processing your personal data. Please note that how we process your personal data will vary depending on whether you are a visitor to our website, a Broker Partner or a customer of a Broker Partner, as further described below:

• Title, first name, surname, email address, telephone number, mobile number, and address
• Any other personal data you provide us with

To allow us to quote or broker your sale with your chosen energy, water or telco partner, it is in our legitimate interests to use this information to be able to deliver our service:

• Title, first name, surname, email address, telephone number, mobile number, and address
• Any other personal data you provide us with

To contact you by phone or email to confirm the details of the contract you have agreed to, it is in our legitimate interests to use this information to be able to deliver our brokering service:

• Title, first name, surname, email address, telephone number, mobile number, and address
• Any other personal data you provide us with

To enable us to investigate complaints and/or deal with any enquiry or query you may make

It is in our legitimate interests to investigate and resolve your enquiry or complaint

· (To the extent you are a sole trader or partnership) Business name and address, energy meter numbers, contract end dates, current energy charges, authorised signatory details and details of any complaint

· Contact details, identity of authorised signatory and details of any complaint

· Title, first name, surname, email address, telephone number, date of birth, home address; and

· (To the extent you are a sole trader or partnership) business name and address, energy meter numbers, contract end dates, current energy charges, energy usage, bills, lease agreements

To undertake due diligence and verification checks on our Broker Partner’s customer and to ensure that the sale details are accurate

Consent

It is in our legitimate interests to undertake these searches to ensure the sale details are accurate:

• Meter number, meter serial number and business address

To undertake the following searches with GB Group Services (and other similar third party data providers from time to time) (where applicable): (i) with your address to find a meter number associated with that address; (ii) with your meter number to check it is associated with the business address we hold; and (iii) using your meter serial number to confirm your meter number

It is in our legitimate interests to undertake these searches to ensure we have an accurate meter number for you in order to ensure the sale details we provide to your chosen energy or water partner are accurate

• Meter number, annual consumption and business address

To undertake searches with ElectraLink to confirm your consumption (including half-hourly data where relevant), your current energy supplier and the business address associated with that meter, in order to provide a more realistic indication of prices available to you, for the purpose of locking-in and managing your contract effectively.

Consent – you will be provided with a clear choice to participate in these searches and share your data with this third party and you have the right to withdraw consent at any time in accordance with section 9.3(f). Please also see section 5 for more information.

• Meter number and annual consumption

To undertake searches with Xoserve on the national energy database to confirm your annual consumption, in order to provide a more realistic indication of prices available to you, for the purpose of locking-in and managing your contract effectively.

It is in our legitimate interests to undertake these searches to ensure that: (a) the details you have provided us with are accurate; and (b) we provide accurate information to your new energy provider to mitigate the risk of any errors and/or delay for you in signing-up to your new energy contract

Website visitors, and customers

• Title, first name, surname, email address, telephone number, mobile number, and address
• Any other personal data you provide us with
• To notify you about any changes to our privacy notice

It is in our legitimate interests to ensure you are kept up-to date with changes to our privacy notice

• Title, first name, surname, email address, telephone number
• Any other personal data you provide us with

To enable us to deal with any queries, complaints or enquiries you submit via our website or by contacting us

It is in our legitimate interests to investigate and resolve your query, complaint or enquiry

· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and

· Any other personal data you provide us with

To ensure that content from our website is presented in the most effective manner for you and your device

It is in our legitimate interests to study how customers use our products/services, to develop them and to grow our business

· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and

· Any other personal data you provide us with

To enable us to effectively administer, develop, support and improve our website and improve your browsing experience by personalising our website

It is in our legitimate interests to study how customers use our products/services, to develop them and to grow our business

· Title, first name, surname, email address, telephone number, mobile number, address and IP address; and

· Any other personal data you provide us with

To allow you to participate in interactive features of our service, where you choose to do so

Consent – you will be provided with a clear choice to participate in these features and you will have the right to withdraw consent at any time in accordance with the "How We use Your Data section

Our website, energyheroes.uk, uses cookies to distinguish each user of our website. Doing this helps us to provide a good browsing experience to you when you are visiting our website, and also allows us to improve our site.

Cookies are small text files of letters and numbers which we store on your browser, your device or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. The cookie will help our website, or another website, to recognise your device the next time you visit.

There are many functions cookies serve. For example, they can help us to remember your username and preferences and analyse how well our website is performing.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical / Performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. (Note: we do not use Google analytics on this website, only internal analytical tools that are part of the Wordpress ecosystem. These anonymise data).

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalize our content for you and remember your preferences.

Third party cookies. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) also use cookies, over which we have no control. These cookies are analytical / performance cookies.

More Information (including blocking or restricting cookies)

You can stop cookies being used on your device by activating the setting on your browser that allows you to block the deployment of all or some cookies. Please visit www.allaboutcookies.org to find out how. Please note, if you use your browser setting to block cookies you may not be able to access all or parts of our site.

If you have any queries regarding this Cookie Policy please get in touch with us by email [email protected] or telephone 02033221450